Delivery

Is a signature required upon delivery of my order?

No, we have an Authority to Leave as a default setting. For any additional changes to your order delivery please use the AusPost app - Australia Post.

What should I do if my order is taking longer than expected to arrive?

If you are using the Australia Post App you will be notified via SMS of any delays associated with your order. You can manage delivery specifications and/or change the delivery address to another residential address, PO BOX, Parcel Collect or specifi

What happens if I am not at home to receive the delivery?

Australia Post will attempt delivery as per the delivery instructions specifications you have indicated in the app. Where there are no delivery instructions, drivers will attempt to leave the items in a safe place that is hidden from view and out of

How long will it take to receive my order?

Once your payment has been processed, we make it our priority to dispatch your order between 24-48 business hours. Expected delivery time is 5-7 working days after ordering and paying, although quite often it is sooner. You will receive an email once

Australia Post says my order has been delivered but I can’t find it – what should I do?

Australia Post try to find a safe place to leave your parcel, often hidden on your property and not visible from the street. If a delivery is attempted and they can’t leave your parcel, photo confirmation will now be available via the Aust Post app w

I live in an apartment block. What is the best way to get my delivery?

We recommend using an Australia Post parcel locker as these are the most safe and secure way to receive a parcel, with over 800+ locations nationwide. You can choose the most convenient location to you and collect your parcel when it suits you, withi

Do you ship internationally?

Yes, we currently offer international shipping to a select range of international countries. Current international shipping destinations are Canada, Hong Kong, New Zealand, Singapore and the United States. Progress of the delivery can be tracked on t