We accept the following payment methods:&#xA0;<ul><li>Visa and Mastercard</li><li>Paypal</li><li>Afterpay</li><li>Coinbase commerce</li><li>ZIP</li></ul>

How can I pay?

If you pay for an order using a gift card and request a refund for a product, the money will go back into the same card used along with reimbursement of the gift card amount.

If you pay for an order using a gift card and request a refund for a product, the money will go back into the same card used along with reimbursement of the gift card amount. &#xA0;

Can I get a refund on a gift card?

If you continue to experience problems, please contact Customer Experience on 1300 536 688 and we'll happily assist to process your order over the telephone.

<ul id="isPasted"><li>Check the card details have been entered correctly, including the expiry date.</li><li>Make sure you enter the security code correctly - that&apos;s the three digit number on the back of your card.</li><li>Your card issuer may have declined the payment - as they don&apos;t tell us the reason for this, it&apos;s best to check with them.</li><li>If you&apos;ve tried all the above, try paying with another card.</li></ul>If you continue to experience problems, please contact Customer Experience on 1300 536 688 and we&apos;ll happily assist to process your order over the telephone.&#xA0;

Why has my payment been declined?

When you process an order online or over the telephone, the payment will be processed immediately.

When you process an order online or over the telephone, the payment will be processed immediately.&#xA0;

When will I be charged?

Shop Pay is an accelerated checkout system that is offered to streamline the online shopping experience. Shop pay is an accelerated checkout system that is offered by ecommerce providers to streamline the online shopping experience. It is not True’s

Shop Pay is an accelerated checkout system that is offered to streamline the online shopping experience. Shop pay is an accelerated checkout system that is offered by ecommerce providers to streamline the online shopping experience. It is not True&#x2019;s payment system, although it allows users to save your payment method, and shipping information, making checkout faster. This is also a digital wallet that saves your details for quick secure payments. True Protein does not hold your credit card details, and at some stage in your online shopping you would have selected to use Shop Pay. &#xA0;&#xA0;To opt out of using Shop Pay along with deleting payment methods, you can do so using this link. &#xA0;<a href="https://help.shop.app/en/shop/shop-pay-settings/shipping-and-payment" target="_blank" rel="noreferrer noopener">Shop Help Center | Edit your Shop Pay shipping addresses and payment methods</a>&#xA0;

What is Shop Pay and how did I pay using this?

Yes, we do offer wholesale prices for approved businesses. You can find more info and apply here.

Yes, we do offer wholesale prices for approved businesses. You can find more info and apply <a href="https://www.trueprotein.com.au/wholesale" target="_blank" rel="noreferrer noopener" id="isPasted">here</a>.&#xA0;

Do you offer wholesale prices?

Yes, all prices include GST. After placing your order, you will receive a tax invoice showing:

Yes, all prices include GST.&#xA0;After placing your order, you will receive a tax invoice showing:&#xA0;<ul><li>Product Subtotal - The total cost of what you have purchased including GST</li><li>Shipping Subtotal - The cost of posting your order to you including GST</li><li>GST Inc. - The included amount of GST of the total order. This shows the GST portion of your order and is not an additional amount.</li><li>Grand Total - Total cost of the order (product subtotal and shipping subtotal added together) including GST</li></ul>

Is GST included in the price on your website?

Our website shop is totally secure so your details cannot be accessed by anyone but us. You can confirm a site is secure if you see an ‘S’ after ‘http’ on the web page address you are entering your details into, i.e. https://www.trueprotein.com.au/_m

Our website shop is totally secure so your details cannot be accessed by anyone but us. You can confirm a site is secure if you see an &#x2018;S&#x2019; after &#x2018;http&#x2019; on the web page address you are entering your details into, i.e. https://www.trueprotein.com.au/_mycart?fn_payment. Your credit card details are not stored and so each time you return to us, you will need to provide your credit card details again.&#xA0;

How do I know my credit card details will be safe when I order online?

Have a question? Our Customer Experience team are here to help. 😊

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Payments & Pricing | Help Center | True Protein

Payments & Pricing

Can both men and women take sport supplements?

What is True Protein’s point of difference?

How much protein do I need daily?

What is the best supplement for weight loss?

Should I drink protein post-workout?

Are True Protein’s supplements natural?

Does True Protein offer free shipping?

What do supplements do and how do they help you?

Where does True source ingredients from?

General Questions

How will my order be shipped?

How do I track my order?

Do you ship to PO box addresses?

Can I change my delivery address prior to dispatch?

Do you offer click and collect?

Dispatch

Is a signature required upon delivery of my order?

What should I do if my order is taking longer than expected to arrive?

What happens if I am not at home to receive the delivery?

How long will it take to receive my order?

Australia Post says my order has been delivered but I can’t find it – what should I do?

I live in an apartment block. What is the best way to get my delivery?

Do you ship internationally?

Delivery

How do I return something to you?

What is your Returns Policy?

Can I return an item I bought in a store?

I bought a sample box but I want to return it

Can I return an apparel item for an exchange?

Can I return a product I have removed from original packaging?

My product is faulty, can I get a refund?

I changed my mind, can I get a refund?

Apparel returns & exchanges

Can I return Apparel if I am located overseas from Australia?

Returns & Exchanges

Do you have a new customer discount code?

Why is my discount code is not working?

I didn't receive my discount code

My discount code is expired, what do I do?

Do you have any friend discounts?

I forgot to use my discount code on my order

Can I use more than one discount code?

Can I use more than one gift card?

My discount code has expired, what can I do?

Discount Codes

Can I cancel my order?

Can I amend my order?

Do you offer samples for free?

What if my order is incorrect?

What if my order contains faulty or defective items?

What if an item is missing from my order?

Can I have my parcel redirected to a different address?

What happens when something I want is out of stock?

I was charged for my free gift with purchase

I placed an order but didn't receive an email confirmation

I received my order, but it was missing the promotional item that I thought I was receiving.

I saw a discounted product offer after placing my order – can I still get that deal?