I placed an order but didn't receive an email confirmationUpdated 11 days ago

If you haven’t received a confirmation email, it could be due to one of the following:

• You may have used a different email address than usual at checkout.

• There may be a typo in the email address you entered.

• The email might have landed in your junk or spam folder, so be sure to check there too.

To avoid this in future, we recommend logging in with your usual email address before placing your order.

If you’re still unable to find your confirmation or tracking details, please contact our Customer Experience team with your name and order info — we will be happy to help locate your order and provide the details you need.