If you contact us as soon as possible, we may be able to intercept the order and cancel it before it is packed and dispatched. Please contact Customer Experience urgently on 1300 536 688 or get in contact with our live chat to see whether this can be
If you contact us as soon as possible, we may be able to intercept the order and amend it before it is packed and dispatched. Please call Customer Experience as soon as possible on 1300 536 688 or live chat to see whether this can be done.
We have samples for sale on our site in WPI, WPC, ProDefine and Plant products, however we do not offer samples for free. We have a 14-day money back guarantee, so there is no risk in giving the full-size bag a try.
We are really sorry if something wasn’t quite right with your order and are committed to getting it sorted as quickly as possible for you. If you received the wrong item or if something was missed, please let us know — we will make it right by arrang
We apologise if you received a faulty of defective product. If the product you received is faulty, we will arrange for a replacement of the same item or one of similar value. Refer to our Returns Policy for next steps: https://www.trueprotein.com.au/
Depending on the size, weight, and type of the products you ordered, we may have packed and shipped your items in separate parcels. This helps ensure everything arrives safely and efficiently. You can check the status of each parcel by reviewing the
Edit order information on this one. To redirect your order to an alternate address after dispatch please download the My Post app.
On each product page that’s out of stock, you will see a note letting you know, along with a ‘Email me when back in stock’ link. Simply click that link, enter your email address, and you’ll be the first to know as soon as it’s available again. It’s t
This can sometimes happen if items were added to your cart and then removed during checkout. When the cart is updated like this, it may interfere with how the free gift is applied and result in it being incorrectly charged. Not to worry, our Customer
If you haven’t received a confirmation email, it could be due to one of the following:. You may have used a different email address than usual at checkout. There may be a typo in the email address you entered. The email might have landed in your junk
Sorry to hear your free gift was missing from your order. In some cases, the promotional item may have been accidentally dismissed during checkout. If the pop-up or promo prompt was closed, even by mistake, it can remove the free gift from your cart,
After completing your order, you may see a onetime Post Checkout Offer pop up. This is an optional offer giving you the chance to purchase another product at a special discount. It’s a limited time opportunity and separate from your original order. Y
