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Product Information

What kind of flavours do you use in your products?

Our protein blends contain 100% natural ingredients with no artificial additives, palm oil or GMOs.. The natural flavour component makes up approximately 1% of the total product and consists of proprietary powder blends containing plant extracts, ess

How do I measure my protein powder effectively?

Our packaging and product pages provide the exact weight (grams) and international metric measurements for easy and accurate usage. You can use scales, tablespoon measures you already have at home, True Stainless-Steel Scoops, former True teal scoops

How should I store my products?

Please check the product page for any specific storage conditions, however in general we recommend keeping the products in their original packaging in a dry, cool environment. We cannot guarantee product quality if it is transferred to any other cont

Are your products Halal suitable?

Some of our products and a selection of flavours are halal suitable, with some being halal certified. The information is available on each product page in the FAQ section. Halal suitable means that the supplier has evaluated the ingredient's composit

Are your products considered keto?

Some of our products are considered keto as they contain less than 10g of carbs per 100g of product, roughly equating to no more than 3g of net carbs per serve. Please keep in mind that we encourage consumers to check the products nutritional informa

Are your products low FODMAP?

True offers a good range of low FODMAP options. Plant Protein and WPI90 are both suitable options for you.  However, the decision to include WPI90 during the restrictive phase of the low FODMAP diet is best discussed with your dietitian.

Is your Gut Health low FODMAP?

Gut Health contains 1.85g of galacto-oligosaccharides (GOS) and 0.2g of inulin per serving, both of which are classified as FODMAPs. The GOS is derived from milk, which is generally better tolerated than GOS sourced from legumes. While these amounts

Is it best to use a shaker, blender or the hand rechargeable whisk

We recommend using what is best for your situation, which may be a shaker if you are out of the home or a blender for one of our amazing smoothie recipes. The rechargeable whisk also gives a smooth result for mixing everything from protein or coffee

Are your products tested to quality and safety for heavy metals?

Our raw materials are tested for quality and do not contain heavy metals. You can read more Link to new webpage. QARA - Heavy Metal Statement with lab analysis results - 9May2025 (3).pdf. (Request to create non indexed web page from Winnie’s Document

Do you test your products for allergens?

True's food production is compliant under strict Food Standards Australia New Zealand (FSANZ) and Hazard Analysis and Critical Control Points (HACCP) governance. We take hygiene and allergen management seriously, which is why we implement strict sani

Why are your products not organic?

We get this question a lot, and it’s a good one! While we do source organic where possible, not all high-quality ingredients are certified organic – and we believe organic isn’t necessarily always the ‘better’ option.Certification can be expensive an

Are your products exposed to Bovaer or Rumin8?

Whey protein: We source our whey protein from NZ. Bovaer has not been approved for general use in New Zealand and none of our New Zealand sourced products contain milk from cows treated with Bovaer. While Australia is among the more than 60 countries

Where can I find the ingredient panel of our products

You can find the Nutritional panel if you scroll down on the product page or click ‘See Nutritional's for this flavour’ next to the Add to Cart button.

Are your products suitable for children

From an ingredient and safety perspective, the following products are generally suitable for healthy children aged 3–18, provided they are part of a balanced diet and there are no food allergies. The following products are generally suitable for ages

Why are your shelf life of products lower than other brands?

As a company committed to providing our customers with the highest quality products, we prioritise using only natural, non-artificial ingredients in our product range. While this approach ensures a healthier choice for our customers, it often does re

What kind of collagen do you use in your bars and Collagen blend?

We use Bovine Collagen I and III. Thes are the most abundant types, providing structure and strength to skin, tendons and ligaments, improving skin elasticity and playing a role in gut health.